PRIVACY POLICY
1. DATA CONTROLLER
The data controller responsible for processing personal data is:
Shared practice osteokollektiv
Länggassstrasse 10
3012 Bern
Switzerland
Email: info@osteokollektiv.ch
Phone: +41 79 849 10 11
2. GENERAL INFORMATION
The protection of your personal data is important to us. We process your data confidentially and in accordance with applicable Swiss data protection laws (revDSG). Personal data means any information relating to an identified or identifiable individual.
3. COLLECTION AND PROCESSING OF PERSONAL DATA
We collect and process personal data that you voluntarily provide when using our website or booking an appointment. This includes in particular:
• First and last name
• Email address
• Phone number
• Address
• Date of birth
• Insurance information
These data are used exclusively for appointment management, provision of treatments, and administrative purposes. The processing of your data is based on the performance of a treatment contract, legal obligations, and, where applicable, your consent.
4. HEALTH DATA
As part of our osteopathic practice, we also process sensitive personal data, in particular health data. Such data are subject to enhanced protection and are processed solely within the scope of your treatment and in compliance with applicable legal requirements.They are also subject to professional confidentiality and are handled with the utmost discretion.
5. APPOINTMENT BOOKING AND EXTERNAL SERVICE PROVIDERS
For appointment booking and patient data management, we use the following external provider: Health Advisor
The data you enter are transmitted directly to this provider and stored there. Processing is subject to the provider’s own privacy policy. According to the information provided by Health Advisor, personal data are stored exclusively in Switzerland. We have carefully selected this provider and implemented contractual measures to ensure compliance with data protection regulations.
6. WEBSITE AND HOSTING
Our website is built and operated using the Wix platform.
Involved service providers:
Wix.com Ltd
40 Namal Tel Aviv St.
Tel Aviv 6350671
Israel
The domain name is registered with:
Infomaniak Network SA
Rue Eugène-Marziano 25
1227 Geneva
Switzerland
Technical data may be collected automatically when using the website, such as:
• IP address
• Date and time of access
• Browser information
These data are necessary for the proper functioning and security of the website. Some of these providers may process data outside Switzerland. In such cases, we ensure that appropriate safeguards are in place to guarantee an adequate level of data protection.
7. COOKIES AND SIMILAR TECHNOLOGIES
Our website does not use analytics or tracking tools (such as Google Analytics or Meta Pixel).
However, Wix may use strictly necessary cookies to ensure the proper functioning of the website.
8. GOOGLE MAPS
Our website uses Google Maps to display the location of our practice.
This service is provided by:
Google Ireland Limited
Gordon House, Barrow Street
Dublin 4
Ireland
When using Google Maps, data (including your IP address) may be transmitted to Google and processed outside Switzerland or the European Union. The use of Google Maps is intended to facilitate access to our location.
9. DISCLOSURE OF DATA TO THIRD PARTIES
Your personal data will not be disclosed to third parties, except in the following cases:
• legal obligations
• use of service providers (e.g., Health Advisor or hosting providers)
• where necessary for the provision of treatment
10. DATA SECURITY
We implement appropriate technical and organizational measures to protect your data against loss, unauthorized access, or misuse.
These measures include in particular:
• encrypted data transmission
• secure access systems
• regular backups
11. DATA RETENTION
Personal data are retained only for as long as necessary for the purposes for which they are processed or as required by law. Health data are generally retained for a minimum period of 10 years in accordance with legal requirements.
12. YOUR RIGHTS
Under applicable data protection law, you have the following rights:
• right of access
• right to rectification
• right to erasure (subject to legal limitations)
• right to restriction of processing
• right to object
To exercise your rights, you may contact us at: info@osteokollektiv.ch
13. CHANGES
We reserve the right to modify this privacy policy at any time. The version published on our website shall prevail.
Last updated: March 2026